VeloxMedia Acceptable Usage Policy (AUP)

1. Introduction

VeloxMedia provides web hosting, reseller hosting, VPS, and dedicated server services to clients worldwide. This Acceptable Usage Policy (“AUP”) is designed to protect the integrity, security, and performance of our infrastructure, while ensuring fair usage for all clients. By using our services, you agree to abide by this AUP, which supplements the Terms of Service (TOS).

VeloxMedia reserves the right to update this policy at any time without prior notice.

2. General Responsibilities

• Clients are solely responsible for the content and activity that occurs on their services.

• Services must not be used for any unlawful activity under UK or international law.

• VeloxMedia may investigate complaints or suspected violations and take action including suspension, termination, or law enforcement referral.

• Clients indemnify VeloxMedia against any claims resulting from misuse of their service.

3. Prohibited Activities

3.1 Network & Security Abuse

• Port scanning, brute force attacks, packet flooding, DoS/DDoS attacks, or hosting command-and-control servers.

• Operating open proxies, public VPNs, or TOR relays (entry, exit, or bridge nodes).

• Unauthorized access to other systems, accounts, or networks (“hacking”), including precursor activities (e.g., port scans, stealth scans).

• Forging or misrepresenting message headers to disguise message origin.

• Distribution of viruses, worms, Trojan horses, or other malware.

• Any activity that disrupts or interferes with others’ ability to use the network.

3.2 Email & Spam

• Sending unsolicited bulk/commercial email (“spam”).

• Operating bulk mailing lists without confirmed opt-in.

• Maintaining open SMTP relays.

• £500 abuse charge applies for verified spam incidents.

3.3 Resource Abuse

• Running CPU- or I/O-intensive processes that negatively impact other users or the host node.

• Using more than your allocated fair share of CPU, RAM, or disk I/O.

• Creating or mounting excessive RAM disks (tmpfs) to bypass storage quotas.

• Using tmpfs for file hosting, video streaming, or large-scale caching.

• Running cryptocurrency mining, GPU/CPU mining software, or related pools.

3.4 Obscene & Abusive Content

• Obscene materials: Advertising, transmitting, storing, posting, displaying, or otherwise making available obscene materials or speech via VeloxMedia’s network is prohibited.

• Child pornography: Absolutely forbidden. VeloxMedia is required by law to notify law enforcement of any instance discovered on or transmitted through our network. An admin handling fee will be charged for such cases in addition to immediate service termination.

• Defamatory or abusive language: Using VeloxMedia services to transmit or post negative, defamatory, harassing, abusive, or threatening language is prohibited.

3.5 Hosting Restrictions

• Minecraft servers are prohibited unless explicitly approved by VeloxMedia.

• Camfrog or similar services prone to DDoS are not allowed.

• Adult content must comply with UK law. Child exploitation content will be reported.

• Phishing, malware distribution, or fraudulent websites are strictly prohibited.

3.6 Intellectual Property Violations

• Hosting or distributing pirated software, warez, cracked content, or copyright-infringing media.

• Running trackers, torrent sites, or BitTorrent clients.

3.7 Facilitation of Abuse

• Advertising, transmitting, or otherwise making available any software, program, product, or service designed to violate this AUP. This includes tools for spam, DoS/DDoS, malware distribution, or software piracy.

3.8 Other Illegal Activities

• Engaging in or promoting illegal activities, including but not limited to:

  • Ponzi schemes

  • Pyramid schemes

  • Fraudulent credit card activity

  • Pirating software

• Any other activity deemed unlawful under UK or international law.

4. Service-Specific Policies

4.1 Shared & Reseller Hosting

• CPU: Usage is on a fair-share basis. Scripts that overload servers will be limited or suspended.

• RAM: Excessive usage beyond normal hosting operations may result in suspension.

• MySQL: Abusive queries or excessive databases are not permitted.

• Accounts consistently outgrowing shared resources must upgrade to VPS or dedicated services.

4.2 Virtual Private Servers (VPS)

• Clients may not run processes that cause sustained high CPU load or excessive disk I/O.

• VPS usage must not interfere with other clients on the same node.

• Network ports are capped per plan; bypassing bandwidth or traffic limits is prohibited.

• Resource abuse (RAM disks, tmpfs abuse, excessive caching) is not allowed.

4.3 Dedicated Servers

• Full administrative control is permitted, but clients remain responsible for compliance with this AUP.

• Dedicated servers must not be used for spamming, DDoS control servers, or any illegal activity.

• Clients must ensure their dedicated server is secured against abuse (e.g., open relays, insecure services).

5. Enforcement & Penalties

VeloxMedia may take any of the following actions in response to AUP violations:

• Issue warnings.

• Limit resources or network speeds.

• Suspend or terminate services without refund.

• Apply abuse handling fees (£500 for spam; case-by-case admin fees for handling illegal/obscene content or major abuse).

• Report illegal activities to law enforcement.

6. Privacy & Monitoring

• VeloxMedia does not monitor private communications unless required by law.

• Network traffic and server usage may be monitored to ensure compliance.

• Subscriber information may be disclosed to authorities if legally required.

7. Reporting Abuse

All abuse complaints should be reported to: [email protected].
Include logs, headers, and any evidence for faster resolution.

8. Final Notes

The responsibility for avoiding abuse rests with each client. By using VeloxMedia services, you agree to uphold this policy and ensure that your services do not negatively impact others.

Last Updated: 25/08/2025